Terms & Conditions

Welcome to Serve and More. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By using our website or placing an order, you agree to be bound by these Terms and Conditions.

1. General

Serve and More is an online retail store operating in Kuwait and offering a variety of products.

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will become effective once published on the website.

2. Products

We make reasonable efforts to ensure that all product information, including descriptions, images, prices, and specifications, is accurate.

Product colors or details may vary slightly from the images displayed on the website due to screen settings or product updates from suppliers.

All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.

3. Orders

When a customer places an order through our website, they are requesting to purchase the selected products.

An order is considered confirmed once payment has been successfully completed and/or the order has been confirmed by Serve and More.

We reserve the right to refuse or cancel any order in cases including, but not limited to:

• Product unavailability

• Incorrect or incomplete information

• Payment issues

• Pricing or product information errors

• Suspected fraudulent or unlawful activity

If an order is cancelled after payment has been completed, the paid amount will be handled according to our applicable refund policy.

4. Prices and Payment

All prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.

Serve and More reserves the right to change prices or promotions at any time without prior notice.

Price changes will not affect orders that have already been confirmed.

Customers are responsible for providing accurate payment and billing information.

5. Delivery

We deliver orders within Kuwait to the address provided by the customer during checkout.

Customers are responsible for ensuring that the delivery address, telephone number, and contact information are accurate and complete.

Delivery times may vary depending on the customer's location, order volume, traffic, weather conditions, and other circumstances beyond our reasonable control.

We are not responsible for delays caused by:

• Incorrect or incomplete address information

• The customer's unavailability to receive the order

• Inability to contact the customer

• Circumstances beyond our reasonable control

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to the nature of the product and the applicable store policy.

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible after receiving the order and provide the relevant order details and photographs, where applicable.

Each case will be reviewed individually. Depending on the circumstances, the available resolution may include:

• Product replacement

• Refund

• Another appropriate solution

If a refund is approved, it will be processed using the original payment method or another method determined by Serve and More.

Certain products may not be eligible for return or exchange due to their nature, health and safety considerations, or applicable regulations.

7. Order Cancellation

Cancellation requests must be submitted as soon as possible after placing an order.

An order may not be cancelled once preparation or delivery processing has begun.

Serve and More reserves the right to determine whether an order can be cancelled based on its status.

8. Use of the Website

Customers agree to use the website only for lawful and legitimate purposes.

You must not use the website to:

• Conduct fraudulent or unlawful activities

• Attempt to hack, disrupt, or interfere with the website or its systems

• Misuse website content

• Provide false or misleading information

• Use the website in a manner that negatively affects the store or other customers

9. Intellectual Property

All content available on the website, including text, logos, images, graphics, website design, and product descriptions, is owned by or licensed to Serve and More, unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Privacy

We respect our customers' privacy and handle personal data in accordance with our applicable Privacy Policy.

Customer information may be collected and used as necessary to process orders, provide delivery services, communicate with customers, and improve the shopping experience.

11. Limitation of Liability

We make reasonable efforts to ensure the accuracy of the information displayed on our website and to provide reliable services.

However, we are not responsible for any losses, damages, or delays resulting from circumstances beyond our reasonable control, including technical issues, delivery delays, incorrect information provided by the customer, or other events beyond our control.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.

Any disputes shall be subject to the jurisdiction of the competent courts of the State of Kuwait.

13. Changes to the Terms and Conditions

Serve and More reserves the right to amend these Terms and Conditions from time to time as necessary.

Customers are encouraged to review this page periodically for any updates or changes.

14. Contact Us

For any inquiries regarding our products, orders, or these Terms and Conditions, please contact Serve and More using the contact details provided on our website.